Welsh Government has introduced new health-based criteria for the Nest scheme. 
The Nest scheme’s new health criteria aims to support people living with an eligible health condition and on a lower income who are at a higher risk of developing illness as a result of living in a cold home.
Alongside the existing criteria for people receiving a means tested benefit, the new health criteria will also support a resident living with a chronic respiratory, circulatory or mental health condition.
Evidence of a health condition will need to be required to become eligible for the scheme, this includes a prescription, medication package, treatment plan or GP/Hospital appointment or referral letter. If a customer is found to be eligible, the evidence provided will be checked by one of Nest’s assessors during the home visit.
For further criteria and information, visit the eligibility page of the Nest website.
The partner profile section is a new addition to the Nest Partner Bulletin and will focus on Nest partner organisations. By sharing case studies, opinion pieces and testimonials, we can highlight the great service they provide for Nest.
Power Up! is a partnership between Western Power Distribution and Energy Saving Trust which aims to provide help and support, ensuring vulnerable people across South and Mid Wales have warmer, healthier homes and affordable bills. Power Up! provides free and impartial energy efficiency advice and can offer a range of income, tariff and support to help people save energy and save money on their energy bills.
Names: Neil Goulbourn
Role: Outreach Adviser, Power Up!
Neil contacts homeowners who have been referred to the scheme to give them advice on how to reduce their energy bills.
Neil regularly attends home visits to customers, passing on a number of energy efficiency tips, and, if applicable, also showing the homeowner how to use heating and hot water controls effectively.
Neil networks and liaises with a range of different companies and charities ensuring homes across South and Mid Wales are aware of Power Up! and the support they can provide.
‘Getting to know…’ is a new feature piece for the Nest Partner Bulletin. The feature will see a colleague answer five questions about the scheme, their role within their organisation and what their organisation does.
This month we speak to Stevie Stephens, who is part of the Nest Advice Centre team in Cardiff.
Q: Who do you work for and what do they do?
A: I work for Nest, Welsh Government’s Warm Homes scheme. Nest covers the whole of Wales and looks at helping people make their homes more energy efficient.
Q: What is your role?
A: I am an advisor, and I go through the applications with people to see what help there is available for them.
Q: What does your day-to-day role entail?
A: Every day I go through a number of application to see who would qualify for home improvements from us, as well as this we focus on offering advice to people on how they can reduce their energy bills. I also signpost people to other schemes that can help them, our main focus is to help anyone who calls in no matter what their situation, if we can’t directly help them we look at finding others who can.
Q: What do you enjoy about your role?
A: I enjoy being able to help people. I’ve had people calling up who are needing help and have no idea how to get it and I enjoy being able to help them with their problems.
Q: What’s the best piece of advice you have given someone who has contacted you on the Nest advice line?
A: I once had a call from a gentleman who couldn’t understand why his electricity bill was so high, after talking to him for a short while he mentioned that he was switching appliances of at the wall but leaving them plugged in so I advised him that it would save him some money on his bills if he unplugged them when he wasn’t using them as appliances still have electricity running through them when they’re plugged in and switched off. He was really happy to know this and said that’s what he would be doing from now on.
Rick Ward, one of Nest’s Partnership Development Managers will be leaving us this month to take up a new position with Welsh Water. Rick has been a passionate advocate for the scheme since taking up his position with us in 2011, and I’m sure partners across Wales who have met with Rick during his time with Nest will miss his energy and commitment to spreading the scheme’s messaging.
Everyone at Nest would like to thank Rick for his contributions to promoting the scheme during his time with us, and wish him all the best for the future.
With Rick’s departure, we now have an exciting opportunity to join the community based Partnership Development Team. The successful applicant will drive relationships with local partners and community networks across North Wales, whilst also establishing and maintaining relationships with regional and national primary partners, some of which will be based in South Wales.
Your strong ability to build effective relationships with key stakeholders by well refined communication/influencing skills will be key to your success. Additionally, your solid knowledge of general marketing and communication principles together with self-motivation to reach targets will be fundamental to delivering exceptional performance.
This is a permanent, home-based, full time role. Extensive travel is part of the role and as such a lease car will be provided.
For more information on the role visit:
Having received positive feedback from a number of partner organisations, Nest is now reaching out to all partners to share with us their good news stories for the Nest Partner Bulletin. We will be sharing a broad range of stories, including case studies, opinion pieces, Q&A’s and testimonials, which will come directly from partners who have supported service users on their journey.
Nest would also like to extend its support through its social media channels. If you have an event you would like to promote or a case study regarding a successful application, please let us know.
If you would like to share any content with us for use in the newsletter or to share information on our social media platforms, please contact Ieuan-Rhys Beal on 029 2047 5995.

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