Welsh Government Warm Homes Nest News feb 2020

With temperatures having dropped since the Christmas break, households across Wales have felt the impact of the colder weather. If you know of any households in need of advice or home improvements to help keep their home warm during this time, don’t forget you can refer them to Nest for help.

If you’re looking to contact Nest on someone else’s behalf, why not sign up to the Nest Partner Portal? Once you have signed up to the portal, you will be provided with unique login details and free training on how to use it. On-going support is offered and our partnership development managers are always at hand to answer any queries you may have. Please contact your local partnership development manager for more information on how to sign up to the Nest Partner Portal.

Nest also has a smartphone app which partners can download and refer people to the scheme for support. The app transfers encrypted data to the Nest team and does not store data on your phone. The app is available on both the Apple and Android app stores. Our advice team are available to take calls and guide you through the process on Freephone 0808 808 2244 or visit our website.

Care & Repair, Gwynedd and Anglesey
Helen Patterson

Name: Helen Patterson

Role: Caseworker with Care & Repair, Gwynedd and Anglesey

Helen is a caseworker with Care & Repair, Gwynedd and Anglesey, one of 13 Care & Repair Agencies across Wales who help and support older homeowners, and those in private rented accommodation, to remain living independently in warm, safe homes. Every year Helen and her fellow caseworkers visit thousands of older people in their own homes, helping them to identify problems, find the solutions and the funding to pay for the work.

Case Study

People like Mr Jones,83, from Anglesey who was referred to Care & Repair by a District Nurse as he was having difficulty getting upstairs. Helen visited and carried out a Healthy Homes Assessment and helped Mr Jones successfully apply for a Disabled Facilities Grant (DFG) for a stairlift. However, she also noticed that the house was very cold. Mr Jones was reliant on a coal fire and portable electric heaters, so Helen also helped him apply to the Nest scheme for a central heating system.   

Mr Jones commented: “I used to sit in my chair all day in front of the fireplace, wrapped in a blanket to try to ward off the cold. At night I relied on an electric blanket to keep warm in bed. I only had a coal fire in the living room and two small electric heaters in my bedroom. The house was always cold, and it affected my health. I have difficulty getting about because of arthritis and a heart problem. and I’m prone to getting chest infections especially since suffering from pneumonia.  

“I’m thrilled to be warm and comfortable in my own home. I have had oil central heating installed through the Nest scheme with a new boiler, eight radiators and an oil tank supplied. I’ve not got a lot of money so could never have paid for this myself. Having the work done for free is amazing.  I’ll be forever grateful to Care & Repair and Nest. I no longer feel the cold and the house is now snug and warm with no need for the electric blanket at night and I’ve had no chest infections since the central heating was put in. It has genuinely made such a difference, thank you.”


“We all take our warm homes for granted, but for many vulnerable older people across Wales the Nest scheme is literally a life saver.  Being able to support my clients to apply and then seeing the difference a warm home makes to their health and comfort after the measures have been installed is so rewarding.

“We all know cold, damp homes have a detrimental effect on people’s health, and I like the fact the measures available from Nest are tailored to the property and our client’s individual’s needs. It’s all about what will make the biggest difference to ensuring their homes are warm and comfortable.”

Helen Paterson

Dylan has spent time this month travelling across North Wales attending a number of meetings and outreach events with organisations including Citizens Advice Ynys Mon, MIND, Dref Werdd and Denbighshire County Council.

Pete has met with several local authorities including Neath Port Talbot Council and Torfaen County Borough Council, looking at ways in which the Nest scheme can benefit the residents living within the respective boundaries. Pete has also attended numerous outreach events with partners including Parkinson’s UK and Red Cross Home from Hospital Service.

Meeting with existing, new and potential partners is an essential part of both Pete and Dylan’s role with Nest, and it’s through these meetings and outreach events that allows more homeowners across Wales to access the scheme. If you are hosting an outreach event or wish to have a meeting with either Dylan or Pete to further discuss the Nest scheme, you can find their contact details below:

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