Q: What’s your role at Ynys Môn CAB?
A: My case working role focuses on helping clients find the best deals on their energy bills. As part of the service, I also provide general budgeting and income maximisation advice to clients.
Q: What do you enjoy about your role?
A: I enjoy helping people to feel empowered in their lives, to take control of their finances and feel more secure and warm in their homes. I also train volunteers at our local office, making sure that all the advice we give is accurate and with the client’s best interests at heart.
Q: What challenges do you face in your role?
A: As with any advice and training role it comes with challenges. Clients often don’t approach advice services until they are faced with emergency situations, such as threats of energy disconnection, or after dealing with a particular issue for several months alone. A particular challenge right now is how to approach advice in an increasingly digital world – so many of our clients are vulnerable due to age or low income, often meaning they cannot access the internet to ask for help or find the best deals on their energy.
Q: What’s the best piece of advice/support you have given to someone who’s reached out to you?
A: The best advice I can give to anyone who reaches out to a Citizens Advice office is to approach your problem impartially and to trust your adviser. This will help us help you to find the best solution to your problem. Also, don’t spend time worrying and trying to solve a difficult problem before asking for help – seek advice straight away and this will hopefully give you more clarity and options in the long run.