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Welsh Government Warm Homes Nest News

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Welcome to the April edition of the Nest Partner Bulletin

COVID-19 update: We have stopped all new work unless customers have no heat, hot water or there is a life risk. Where we do continue with any work, we will carry out an appropriate risk assessment. Our advice centre is still open for referral and advice. If you have any queries regarding Nest, you can contact a member of our Partnership Development Team (contact details can be found at the footer of this email).

Providing Support

Covid-19 has presented many challenges to organisations across Wales. The Nest Scheme is taking all precautionary measures for minimising the spread of COVID-19, as per the guidance of UK Government recommendations. Nest’s advice centre staff are now working remotely at home but remain fully equipped to take customer calls remotely to continue Nest’s mission to reduce the number of Welsh households in fuel poverty.

Having received such positive feedback from partners, we will be continuing with our ‘Focus on…’ feature. This section of the newsletter contains a broad range of stories from partners who have supported Nest service users on their journey. Sections include:

  • Case studies
  • Opinion piece(s)
  • Testimonials
  • Q&A’s

Alongside the ‘Focus on…’ section, if you have a good-news piece or individual stories that you’d like to include within the partner bulletin, please get in touch.

Nest would also like to extend its support through its Twitter page. If you have an event you would like to promote or a case study regarding a successful application, please let us know.

If you would like to share any content with us for use in the newsletter or to share information on our social media platforms, please contact Ieuan-Rhys Beal.

Dylan, our Development Manager for North Wales, has also been assisting Citizens Advice Ynys Môn with an individual case regarding a vulnerable person and will also be presenting to the North East Wales Wellbeing Network in May. Dylan has been working with Groundworks and Warm Wales individual cases and had meetings with Care & Repair and Flintshire County Council to offer support.  

Pete, our Development Manager for South and Mid Wales, has been catching up with our some of Nest’s closest Local Authority partners, including Cardiff, Swansea, Rhondda Cynon Taf and Ceredigion, to share updates and to gather signposting information for the Nest Scheme.

Both Pete and Dylan attended the MAPS webinar on the Financial Wellbeing Strategy for Wales in March and provisional plans for the FINCAP Forums to be held remotely are currently being looked at teams are still supporting partner queries, including fielding individual queries on behalf of vulnerable customers and co-ordinating solutions via our advice team.  

With COVID-19 bringing outreach events and face-to-face meetings to a halt, Pete and Dylan are both still working hard to ensure the Nest scheme is still in contact with existing and potential partners. Both Pete and Dylan are available over the phone or via email, you can find their details below.

Meeting with existing, new and potential partners is an essential part of both Pete and Dylan’s role with Nest, and it’s through these meetings and outreach events that allows more homeowners across Wales to access the scheme. Once UK Government sanctions change and outreach events and meetings are once again prohibited, Pete and Dylan will once again become available.

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