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Vulnerable with health conditions in Wales

**Shielding Letters**

The Welsh Government are in the process of writing to approximately 150,000 people across Wales who have significant underlying health conditions and are being advised to shield themselves for 12 weeks. 

This letter suggests that wherever possible, family, friends or neighbours should be asked to provide support in the form of food supplies, medication collection and general well-being. 

However, should people not have these mechanisms in place, they are advised to contact their Local Authority.

In response, the Council have setup a Crisis Support Team who will be making contact with all of these residents to ask what arrangements they have in place. 

Where people do not have support in place, the Crisis Support Team will offer to arrange for a basic free weekly food parcel to be delivered, as currently planned by Welsh Government. 

Alternatively, if people would prefer for shopping to be done for them (paid for by themselves), or require befriending support, the Crisis Support Team will make a referral for this to be put in place. The Council are working with Age Connects and GVS (who will coordinate a local group) to do this. 

Welsh Government are currently advising people to contact their community pharmacy if they need medication to be delivered and have no other means of getting this to them. 

Additional information will be provided to all residents on other services available to them.

The Council continues to liaise with Welsh Government to provide supermarkets with information about our most vulnerable, shielding, residents who could be given access to preferential online shopping arrangements but at this time, this is not available in Wales.

**Crisis Support Team**

For vulnerable residents in crisis as a result of Covid-19. For those unable to access shopping essentials, obtain crucial medication or are in need of urgent temporary support as a result of Covid-19. The Council can make sure that you get the help you need during this period by putting you in touch community groups in your area, connecting you with online support and voluntary organisations, provide advice and guidance as well as providing practical support if needed. 

So if you need help with accessing food and medication or if you are isolated and feeling alone or anxious – give the Council a call.

This service is specifically aimed at supporting vulnerable citizens. Please DO NOT use the service unless you are in crisis as your call will be redirected to Contact OneVale on 01446 700111.

The telephone number for the Crisis Support Team is 01446 729592 and this line will be staffed from Friday 0800-1700 Monday to Friday and outside of these times calls will be diverted to the emergency out of hours line.

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