Please check your journey plans before you travel for any changes to train times and connections with other train operators’ services.
This is to prepare for an expected rise in staff shortages due to the emergence of the Omicron variant of Covid-19 and to ensure the company can continue to provide a reliable service throughout this latest stage of the pandemic.
Whilst the company will continue to offer a significantly greater level of service compared to during the start of the pandemic in 2020, the new timetable will mean a marginal reduction in services. This equates to between 10-15% of the current timetable and is designed to reduce late notice cancellations as much as possible. It is aimed to provide customers with more reliability, allowing them to plan their journeys effectively over this important period.
Customers who have already purchased tickets for services affected by this change will be able to use their tickets on alternative TfW rail services. Alternatively, they will be able to request a refund by visiting our refunds page.