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November edition of the Nest Partner Bulletin

nest.gov.wales
Welcome to the November edition of the Nest Partner Bulletin
Inside November’s edition we hear from Scottish Power Energy Network, discussing how their partnership with Nest has helped improve the lives of vulnerable residents in north Wales. The Nest scheme has also been named ‘Responsible Business Champion’ for 2020 by Business in the Community Cymru. We also catch up with our Partnership Development Managers, Pete and Dylan, on their latest outreach activity and how they’re helping homes across Wales become warmer and more energy efficient.
We want your stories!
The Nest Partner Bulletin is seen by more than 900 partner contacts across Wales. We’d love to share your stories on how you’re helping the most vulnerable people in Wales. If you have a story you’d like us to feature, we’d love to hear from you. Email Ieuan-Rhys Beal on how you can get involved. We look forward to hearing from you.
PAVO
Scottish Power Energy Networks (SPEN) is one of the UK’s 6 distribution network operators: we deliver energy to 3.5million homes. This month we hear from Shirley Shanks, Social Obligations Advisor.
“In my role I am responsible for liaising with our extensive network of partners across north Wales, Merseyside, Cheshire, central and southern Scotland and to deliver free additional support services to vulnerable customers identified from our Priority Services Register. These are customers that are primarily elderly, disabled, ill or vulnerable and may need a little extra assistance during a power cut.
“We manage referrals to and from partners by matching customers to the correct geographical partner to ensure best fit, monitoring timescales for completion, recording customer satisfaction and capturing customer benefits.”
“Scottish Power Energy Networks has been in partnership with the Nest scheme since 2019. It’s a relatively new partnership but it’s proving to be extremely worthwhile for our customers.
“We receive Priority Services referrals from Nest and we send referrals for home energy efficiency. We can also take referrals for other additional services from Nest where the advisors spot a particular need. For example, social isolation has been a huge disadvantage for those both living alone and unfortunate enough to have had health issues preventing them from getting out of the home.
What do you enjoy about your role?
“I like the feeling of being able to help people. Loneliness and vulnerability can happen to anyone and it gives me a great personal satisfaction to know that I have helped make someone’s life a little better. It’s within everyone’s capability to reach out and help someone, but I am fortunate to be able to do that every day in my job.”
The Welsh Government Warm Homes Nest scheme has been named as one of Business in the Community (BITC) Cymru’s Responsible Business Champions 2020.
Through the ‘Cre8’ STEM (Science, Technology, Engineering & Maths) programme in schools, Nest is helping to raise aspirations and awareness of careers central to energy, the environment, and sustainability. In collaboration with Careers Wales and Business in the Community, over 1170 students and 39 schools have taken part in regional competitions that help improve pupils’ understanding of the world of work and the importance of energy efficiency technology.
Energy efficiency and recycling are key to Welsh Government’s green agenda. Cre8 is an excellent way of helping young people develop the skills needed for the future to help us save energy, save money and, more importantly, the planet by reducing the need for us to consume the earth’s resources for our own needs.
Lesley Griffiths, Cabinet Secretary for Environment, Energy and Rural Affairs
 
News from our Partnership Development Managers
Peter Hughes, Partnership Development Manager for mid, south and west Wales:
This month I have supported Citizen’s Advice centres across Wales to help raise awareness of Nest and embed the scheme into their three Energy projects this winter: Warmer Wales, Big Energy Saving Winter and The Energy Advice Programme.
Dylan and I previously met with Citizens Advice UK energy leads who arranged for us to deliver a presentation at their all-Wales Energy Advisors Networking session. We are now connecting with regional partners who attended and I’m working with West Wales Energy Lead to deliver joint energy workshops to vulnerable groups throughout November and into January. I also attended and gave updates to Citizens Advice FINCAP Forum in West Wales this month.
As part of a November campaign in Swansea, we delivered a direct mailing, presented updates to Swansea Council and held a drop in for Swansea residents in partnership with Swansea Environment Centre. In addition to Swansea, we have also co-ordinated partnership mailings to Bridgend and Blaenau Gwent residents this month.
Dylan Mclellan, Partnership Development Manager for north Wales:
I met with Conwy Citizens Advice to support their Smart Meter Campaign. I have presented Nest at Care and Repair Cymru’s caseworker network sessions, and I’ve attended BCHUB practitioner’s forums and voluntary service network meetings this month. I have also co-ordinated a local authority partnership mailing to Powys residents.
Looking to December, I will be meeting with primary partners, Welsh Water and North Wales Fire and Rescue Service Gwynedd a Mon, who will be giving updates on how their service has run during Covid-19.

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