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Nest Partner Newsletter – July 2020

nest.gov.wales

 

Welcome to the July edition of the Nest Partner Bulletin

Having received great content from several partner organisations, Nest is again requesting partners to share their good-news stories for the Nest Partner Bulletin. Nest will be sharing a broad range of stories, including case studies, opinion pieces, Q&As and testimonials, which will come directly from partners who have supported customers with their Nest application.

Nest would also like to extend its support through its social media channels. If you have an event you would like to promote or a case study regarding a successful application, please get in touch. If you would like to share any content for use in the newsletter or to share information on our social media platforms, please contact Ieuan-Rhys Beal.

COVID-19 update

When undertaking installation work, our contractors will always comply with Welsh Government guidelines in relation to managing the risk of COVID-19. All of our contractors will complete a full risk assessment at every property they visit and follow hygiene procedures in line with Welsh Government guidance, including the use of PPE. Nest’s team will contact all customers prior to a visit to discuss how work will be carried out and the requirements for all parties including social distancing and safe haven procedures that will need to be followed.

Y Dref Werdd is an environmental community project that was first established through the Communities First programme back in 2006. Along with its sister project, Antur Stiniog, it was developed as a group that would protect and enhance the local environment in Bro Ffestiniog in a wide range of projects. 

Nest spoke to Y Dref Werdd’s Meilyr Tomos.

Q&A with Meilyr Tomos, Y Dref Werdd

Q: What is your role at Y Dref Werdd?

It’s quite difficult to describe what we do here, since there’s so many strands to our work. At the moment, we are focusing on anything and everything that fits as income maximisation. Historically, Nest has been a big part of our push for energy efficiency locally, since the majority of the housing stock here is traditional, and we have several pockets of housing within the community that aren’t served by mains gas.

Q: What do you enjoy about your role?

That is easy to answer, helping people out, and seeing things improve for people.

Q: What challenges do you face in your role?

I guess it’s a similar story across Wales at the moment, and there’s no need to dwell on the negatives. This is a strong community, and there are several things we can do to assist people who’ve had a knock in one form or another from COVID-19.

Q: What is the best piece of advice/support you have given to someone who’s contacted you?

There’s plenty of examples of financial ‘wins’ we’ve had by working on fuel debt, or impressive improvements in people’s living conditions ‘post Nest but the best results are the ‘collective’ gains we’ve made, often by sharing good stories around the community, often by simple means. Nest has gained a position of trust within the community – and Nest has been a part of that story since the beginning.

Testimonial

“We’ve been referring people to Nest since 2015 and we’ve seen the positive results of countless interventions by Nest with our own eyes. I think we’re trusted by our community, and we trust Nest. We are able to build on the work completed by Nest by helping people switch tariff, claim rebates, understand their heating system and so forth.  

“I’ve seen the ‘snowball effect’ of Nest interventions result in people getting back up on their feet and getting involved in their community once more. That’s a wonderful thing to witness.”

Meilyr Tomos, Y Dref Werdd

 

Throughout July, Nest’s Partnership Development Managers Pete and Dylan have continued their engagement with Local Authorities across Wales to support Nest’s wider marketing activity to ensure the most vulnerable customers eligible for the service are reached.

Dylan has been attending several virtual networking events updating partners on Nest’s current response to COVID-19. Partners included DVSC, North East Wales Wellbeing Network and Rhwydwaith Machynlleth Network. Dylan also presented to caseworkers from Gofal a Thrwsio Gwynedd a Môn, who showed lots of interest and provided lots of questions about the scheme.

Dylan met with Rhian and Meilyr from Y Dref Werdd who will be looking to promote Nest to support residents of Blaenau Ffestiniog and the surrounding villages with virtual information sessions to ensure homes are as energy efficient as possible.

Pete has been busy with a number of Local Authorities throughout July, including Cardiff, Swansea, Merthyr, Carmarthenshire and Pembrokeshire, ensuring Nest messaging is up to date and that all residents are aware of the support available from the Nest scheme.

Both Pete and Dylan are engaging with Rent Smart Wales (RSW) to promote Nest alongside their financial assistance for energy efficiency improvements grants with regular meets with RSW and Welsh Government.

Pete and Dylan have been working with organisations across Wales who have successfully been awarded Energy Redress COVID-19 Crisis Funding, such as Citizens Advice in Denbighshire and Ceredigion who have pre-payment vouchers to give out to those in financial hardship due to COVID-19. Both Pete and Dylan have been arranging mutual referrals systems and setting them up on Nest’s Partner Portal.

With COVID-19 bringing outreach events and face-to-face meetings to a halt, Pete and Dylan are both still working hard to ensure the Nest scheme is still in contact with existing and potential partners. Both Pete and Dylan are available over the phone or via email, you can find their details below.

Meeting with existing, new and potential partners is an essential part of both Pete and Dylan’s role with Nest, and it’s through these meetings and outreach events that allows more homeowners across Wales to access the scheme. Once Welsh Government sanctions change and outreach events and meetings are once again prohibited, Pete and Dylan will once again become available.

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