Welcome to the December edition of the Nest Partner Bulletin
We will be hearing from our Partnership Development Managers, Pete and Dylan, and their personal challenges and highlights of 2020.
From everyone at Nest, would like to wish all of our partners and their families a very Merry Christmas and a Happy New Year. We look forward to working with you in 2021.
With Christmas Day just around the corner, Nest’s advice centre is working hard to support as many customers and will continue to do so right up to Christmas Eve.
Here is a reminder of our advice centre’s opening hours over the festive period.
2020 has been a most challenging year for the Nest scheme, but instead of closing-down and stopping services Nest and its partners have risen to the challenge by adapting and changing the way we work to ensure those most vulnerable were not isolated and comfortable in their home this winter.
Nest and our partners have readily embraced the “virtual” world and we are able to meet more than ever on digital platforms offering presentations, roundtables, networking and updates on services. Using these digital platforms, Pete and I have been able to present Nest to caseworkers of Warm Wales, Care and Repair and Citizens Advice on a National level and keep our partners updated.
Dylan and I continued our partner engagement with meetings online, attending meetings with Citizen’s Advice Energy Project leads and jointly delivered energy workshops online to carers in West Wales. We also presented to a number of online forums, including 50+ Forums, Stroke Association and Versus Arthritis.
Foodbanks across Wales have continued to raise awareness of Nest support to customers facing food and energy poverty. I linked up with the Food Centre Managers to deliver Nest marketing into food bags and provided signposting to customers for regional fuel voucher schemes.
Last but by no means least, a thank you to our Local Authority partners across the country, who have worked ever close with Dylan and I to co-ordinate direct mailings across Wales, while themselves facing numerous challenges thanks to the pandemic.
It has been great to see our partnerships with Welsh Water and SP Energy Networks develop with training and regular meetings we hope we can increase referrals. As we come to the end of the year Pete and I look forward to meeting both Oxfam Cymru and Scope, as we look to develop further partnerships into 2021 and beyond.
Pete and I have supported those organisations awarded funding from the Energy Redress COVID19 Crisis fund offering advice on how Nest may help improve the efficiency of their client’s households. We will offer continued support into the New Year for organisations who are awarded redress funding.