Don’t reinvent the wheel: What we’ve learnt from 2 years of research operations

How do you enable researchers to do their best work? Claire Holt, founder of the research operations team at NHS Digital, shares her experience of building a successful service that has now broadened its remit to supporting the whole user-centred design team.  

When we set up the research operations function in spring 2020, we were given a clear mandate to alleviate pressure from the NHS Digital user research community and enable them to do their best work at a critical time for the health system and the country.  

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