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Cardiff Bus update regarding the Coronavirus (Covid-19).

Hi there, welcome to the latest Cardiff Bus update regarding the Coronavirus (Covid-19).

Since Monday’s government statement which recommended all non-essential travel should be avoided, we have seen a reduction in the number of people travelling.

We know many of you will still need to travel to-and-from work, school, college or to the shops and rely on our buses to get you there.  We’d like to reassure you that we’re still operating buses, but from Monday 23rd of March and until further notice we will follow Saturday timetables* on most routes during the week, with the exception of services 12, 15, 64, 65, 65A, 98 and Cardiff MET M1, M2, M3, M4 which will follow their normal Monday to Friday timetables during the week.

Service 95 – A special service will run between Wood Street in the city centre and Heath Hospital to connect customers who would normally catch the 95 service between the Vale of Glamorgan and Heath Hospital.  These customers will need to change buses at Wood Street JR.  Click here for the timetable for the connecting service to Heath Hospital.

Normal weekend timetables will still apply i.e. we will follow Saturday timetables on Saturdays, and follow Sunday timetables on Sundays.

Our website and app will be updated soon to show relevant times for each day, so if you are unsure of times, please visit the routes and maps page on our website and select the date of travel from the drop-down calendar.

Here’s a summary of our levels of service:

Sundays – normal Sunday service
Mondays – Fridays – Saturday service except on services 12, 15, 64, 65, 65A, 98, Cardiff MET M1, M2, M3, M4 and school routes which will follow Monday – Friday timetables
Saturdays – normal Saturday service

*Park & Ride South at County Hall will continue to operate on Saturdays only.

Park & Ride services

Park & Ride East (Pentwyn) – We’ll be open and following Saturday timetables Monday – Saturday and normal Sunday timetables on Sundays.

Park & Ride West (Leckwith) – Service 95A will follow its Saturday timetable but will also stop at the Park & Ride site.  Service 95B will not operate.

Park & Ride South (County Hall) – this will continue to operate on Saturdays only.

Customer Services

Our Customer Service centre at our Head Offices on Sloper Road will be closed to customers from Monday 23rd March.  If you lose an item on our buses, give our Lost Property department a call on 029 2066 6444, and we will do our best to return any essential items to you.  Our Travel Centre at Westgate Street will remain open unless circumstances change.

Going forward

We continue to monitor our service and follow Coronavirus guidelines and recommendations set by the government and Public Health Wales.  Our focus now is on how we can maintain essential services, protect our customers and staff alike, safeguard jobs and ensure that we continue to be an essential part of our economy and communities.

All essential updates will be made on our website and social media channels, so please keep an eye on those for the latest news.

We would like to remind you that at Cardiff Bus we have extensive daily cleaning regimes that achieve high levels of hygiene. We have enhanced this level so when buses are in service an additional clean during the day will take place, especially on main customer and driver touch-points such as hand rails, helping to reduce the risk for colleagues and customers alike.

We realise that the current Coronavirus situation is concerning, but it’s at times like these we need to be kind to one another.  Remember, a simple ‘Cheers Drive’ goes a long way!

What you can do to help prevent the spread of COVID-19

Below is the advice issued by public health bodies:

  • Wash your hands regularly with soap and water for 20 seconds.  If soap and water is not available, use hand sanitiser gel.
  • cover your mouth and nose with a tissue (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands immediately
  • try to avoid close contact with people who are unwell
  • do not touch your eyes, nose or mouth if your hands are not clean.

For more information, visit Public Health Wales’ website by clicking here

Sending a big #CheersDrive to all our customers for their support.

 

Cardiff City Transport Services Ltd,
Sloper Road, Cardiff, CF11 8TB
[email protected]
029 2066 6444

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